FAQ

Got Questions? We’ve got answers, or will get them, if you don’t see ‘em here. Just ask.

  • Do you offer valet parking?


    Yes, we offer valet parking for $29.00 a day with unlimited in and out privileges. 

  • Do you have elevators?

    Due to the historic nature of our buildings, we do not have elevators. Because our buildings are 3 stories with stairs, please call our 24/7 front desk to request a first-floor room prior to your arrival.

  • Is there a restaurant in your hotel?

    Is there ever! We are home to Zero Restaurant + Bar, which is open Tuesdays through Sundays from 5 – 10 p.m.. We serve Contemporary American Cuisine, created by our Chef, Vinson Petrillo. The menu changes weekly. Reservations encouraged (don’t wait!).

  • What about a bar at your hotel?

    Certainly, we do have a bar in addition to our restaurant, and that bar happens to serve some of the best cocktails in Charleston. The bar is open nightly from 5 – 10 p.m.

  • How many rooms do you have?

    We have 16 rooms distributed throughout our property.

  • What is included with the guest rooms and stay?

    Every guest’s stay includes a room service European Breakfast served from 7 a.m. to 10 a.m. daily to the room, featuring house-made granola, fruits and berries, yogurts, breads and muffins from a local bakery, Callie’s Hot Biscuits and more! Complimentary wine with a made-to-order cheese board from 5 p.m. -6 p.m. daily, as well as complimentary bicycle use and free Wi-Fi.

  • How close is Zero George to the heart of Downtown Charleston?

    Very. We are located at 0 George Street, which is an easy 15-minute walk to various centers of attraction, including King, Meeting and Market Streets. There’s history, shopping and amazing dining options all nearby.

  • Do you have any rooms with private veranda access?

    Our lovely verandas are shared spaces so none of them are fully private. All of our guest rooms feature access to shared verandas. Pro-tip: our largest and most private veranda belongs to the Anson Suite which only shares the space with one other room.

  • Are you able to help me make arrangements for touring or dining, etc?


    Of course! We have 24-hour concierge service and staff eager to help.

  • Do you have in-room dining?

    Yes, we have an in-room dining menu available 24 hours a day.

  • Is there a Business Center?

    We do not have a Business Center, but if you would like to send us any documents that need to be printed, we would be more than happy to assist you with that!

  • Do you allow pets on property?

    To respect guests who may have pet allergies, we are pet-free hotel. We can help make arrangements at local kennels.

  • Do you allow smoking on property?

    We are a smoke-free property.

  • What time is check-in and check-out?

    Check-in begins at 4 p.m. and check-out is by 12 p.m.

  • What is your cancellation policy?

    We require 10 days notice prior to your scheduled arrival date in order to avoid a penalty of 50% of stay or 1 night charge (whichever is greater) + tax.

  • Are there specific policies for group reservations? 

    Four or more reservations are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations, the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

  • Do you have a fitness center on property?

    Guests receive complimentary passes to Pivotal Fitness, a local gym and yoga studio that’s only a 5-minute walk from our property. We do not have an onsite fitness studio.